This unit describes the skills and knowledge required to review changes made in the operations systems, process or environment to ensure they result in improvement, that gains are maintained and that gains are used as a basis for further gains. The unit includes consensus decision making and methods for capturing information on implemented changes, including quantitative and qualitative reports and informal conversations with people to make sure gains are maintained and ways are found to build on them.

This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and who have knowledge of competitive systems and practices, continuous improvement and locking in improvements.

This unit covers the skills required for a qualitative approach to the review of a process change or a group of changes. This unit reviews both intended and unintended consequences of change and the effectiveness of the implementation of the change.

This unit may also be applied to service organisations applying competitive systems and practices principles.

No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.

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List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

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Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Identify changes that have occurred
Select a change, or group of related changes, to analyse
Determine the initiation of the selected change
Gather, read and review information on the situation within the organisation and along the value stream prior to the change
Gather, read and review information on the implementation of the change
Gather, read and review information on the intended benefits of the change
Gather, read and review information on the situation within the organisation and along the value stream after the change
Determine whether results of change have been constant or have changed over time
Collate and prepare gathered information for distribution
Present and discuss collected information with stakeholders
Discuss lessons learned from the reviewed change with stakeholders

Assessment Cover Sheet

MSS407020 - Undertake a qualitative review of a process change

Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

MSS407020 - Undertake a qualitative review of a process change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: